At Luminevos, we strive to ensure that you are completely satisfied with your purchase. If you’re not happy with your product, we’re here to help. Please read our refund policy carefully.
1. Eligibility for Refunds
- You may request a refund within 30 days of receiving your product.
- To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition you received it.
- Certain items, such as clearance or special sale products, may be ineligible for a refund.
2. How to Request a Refund
- To initiate a refund, please contact our customer support team at [luminevos.tech@gmail.com] with your order number and a brief description of the reason for the return.
- We may ask for photographic evidence of the product and packaging.
3. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over RS8000, as we cannot guarantee that we will receive your returned item.
4. Refund Processing
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
5. Exchanges
- If you need to exchange your item for a different size or model, please follow the same return process and place a new order for the replacement item.
6. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 7 days of receipt to resolve the issue promptly. We will arrange for a replacement or refund as needed.
7. Changes to This Policy
- We may update this refund policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
If you have any questions or need further assistance, please reach out to our customer support team at [luminevos.tech@gmail.com].
Thank you for choosing Luminevos!